Gene W
I I had purchased my printer about a year ago. Up to now it was working fine except for the amount of ink it used. I now get an error code on my printer that indicates that it has an ink system failure. After taking all the steps that was prescribed I gave up and called customer support. That is when the fun started! My initial conversation with the outsourced customer was that he asked what the code was on my printer which I proceeded to tell him. I was put on hold while he was supposedly researching the issue. IN about five minutes he came back on the line and indicated that it was one of possible three things but since I was a good customer he was going to sell me another printer at a 55% discount. After the obvious hard sell and into his second printer I had enough and then I wanted the prices, he continued the sell. After checking on line while talking to him I found that there was no discount that I couldn's get on line. I finally told him I did not appreciate his tactics and we hung up. I then wrote note to the CEO of HP customer service which I got a phone call the next day and they left a code which did not work, I have never come across such poor customer care or service by a company and you can guess I will never buy or recommend another HP product.
GeneW
Langhorne, PA