I bought this specifically as a backup computer for my home business. I was able to use all my high-needs software programs, such as web design software without issues. I also tend to have multiple windows open and various programs running in the background. I didn't experience freezes or crashes. The only real issue I've had with this computer is that it takes a very long time to do just about anything. If that isn't an issue for others, this is a fine computer that has lasted a number of years. It is still going and probably will for a few more. Ease of Use The only reason I'm giving this computer a fairly low score is because it is slow. Otherwise, it is very easy to navigate. The keyboard is the best I've ever used. The touchpad is responsive, but not overly so. Battery Life I can get about 5 hours out of my battery. Support & Service HP has been very supportive even on the smaller issues. I haven't had any large issues with my computers that are still in warranty. This one hasn't needed anything besides software updates. Speed/Performance Slow, very slow. However, I wonder how slow it would be if I had upgraded the chip. Design Best keyboard ever! I love the design. It's easy to clean and isn't any hotter than any of my other computers. Durability It's about 3 years old and still working well.