Great customer service
My advisor ordered this notebook for me so that I could run program faster and have the work done more efficient than using my aged desktop. Of course I upgrade the UPS and momery capacity so that it could work fast. It's quite heavy compared to the laptop I owned before but there is always tradeoff between the weight and power and to have my work done comes first. I accidentally poured some tea on the keyboard about several months after I got this laptop and some keys doesn't function. I dissembled the keyboard but can't fix the problem. I even broke one key when I tried to dissemble the keyboard. I was so frustrated, and thinking about buying a new keyboard to replace it. I finally contacted our media service department and they helped me send the laptop back to HP and HP fixed the problem and replaced a new keyboard for me without any charge. I have nothing to compain about this laptop w.r.t. quality. Have been used for several years, it still runs perfectly and quietly.
liyuye1982
New Orleans, LA