I got my old chest freezer replaced with this one about 2 yrs, ago through a low income government program. Was very happy with it up until today. The light was on and I had just been in it a couple days ago to take out some frozen milk. Today I opened it and found everything inside had thawed and lost all my food. I will call HEAP to see if it is covered on a warranty but I bet they didn't get a extended one for it. It should have lasted many more yrs. Seems like everything is made so much cheaper these days.