Purchased an LX5000 less than a year ago and it is already broken. The bubbler doesn't work. When you call (because it's supposedly under warranty), you will have to perform your own diagnostics, removing the spa panel and tinkering with an electrical panel and removing pipes. In the end, if it still doesn't work, you can have them call a technician to come take a look - BUT YOU WILL PAY A TRAVEL FEE and they won't be able to tell you how much that charge will be because it will depend on who they can get to come out (in other words, there is no service contract with anyone). Please spend a little more money and buy a spa of better quality backed by a true warranty. Also, please beware of spa sellers out on these review sites posting positive reviews to help their business.