Grande Communications Reviews

Overall

2.50 of 5 (by 2 users)

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Grande Communications Ratings and Reviews

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HORRIBLE HORRIBLE HORRIBLE!!!

somewhat tech savvy

APR

2009

"WITH GRANDE COMMUNICATIONS, YOU WONT HAVE TO DO A THING..." HEARD THAT BEFORE... EVERY TIME I CALL TO HAVE THEM FIX SOMETHING I AM ON HOLD FOREVER AND THEY REPEAT THAT OVER AND OVER! AND I HAVENT CALLED JUST ONCE OR TWICE... ITS BEEN AT LEAST TWO TIMES A MONTH FOR THE PAST YEAR AND A HALF!! WHY DONT I SWITCH COMPANYS??? GRANDE LOCKED MY APARTMENT INTO SOME CONTRACT SO YOU CANT GET CABLE IF YOU DONT GO THROUGH GRANDE! I SHOULD HAVE KNOWN IT WAS GOING TO BE BAD FROM THE GET GO... I ORDERED THEM ONLINE WITH FREE INSTALLATION. HAD MY CONFIRMATION AND EVERYTHING. THE GUY CAME TO SET IT... read full review »

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GRANDEHATER
Plano, TX

Better than Time Warner or Road Runner

budget conscious, somewhat tech savvy, computer literate

APR

2008

I like Grande because they are local. We dropped SWB when we got rid of our land line. We tried Time Warner and they did a really crappy job of installing the hardware on the side o the house. I had had Road Runnner in an apartment in town and constantly lost service. Grande was a little expensive at first $45/month for 3 kbps. Now we pay $39/month for 8 kbps. I can't think of a time we ever lost service. They are nice to talk with in customer service. And they are based in Austin, I think.