I have been with Grande for over 10 years and have been extremly pleased with everything. We originally had TV, Internet and phone and just recently dropped the phone service (no more telemarketers!). I have no complaints concerning customer service. They have allways treated me with respect and have solved any issues quickly and to my upmost satisfaction. When dropping the phone service, we added TIVO. We love our TIVO and don't know how we got along without it. Recording our favorite shows is easy peasy! We had a couple of issues in the past regarding our internet connection and they were expedious in coming out to resolve our problem.