HORRIBLE HORRIBLE HORRIBLE!!!
somewhat tech savvy
APR
7
2009
Grande Communications —
"WITH GRANDE COMMUNICATIONS, YOU WONT HAVE TO DO A THING..." HEARD THAT BEFORE... EVERY TIME I CALL TO HAVE THEM FIX SOMETHING I AM ON HOLD FOREVER AND THEY REPEAT THAT OVER AND OVER! AND I HAVENT CALLED JUST ONCE OR TWICE... ITS BEEN AT LEAST TWO TIMES A MONTH FOR THE PAST YEAR AND A HALF!! WHY DONT I SWITCH COMPANYS??? GRANDE LOCKED MY APARTMENT INTO SOME CONTRACT SO YOU CANT GET CABLE IF YOU DONT GO THROUGH GRANDE! I SHOULD HAVE KNOWN IT WAS GOING TO BE BAD FROM THE GET GO... I ORDERED THEM ONLINE WITH FREE INSTALLATION. HAD MY CONFIRMATION AND EVERYTHING. THE GUY CAME TO SET IT UP AND CHARGED ME A 300 INSTALLATION FEE BECAUSE "THAT WASNT A REAL PROMOTION" RIP OFF! OTHER PROBLEMS WE'VE HAD- BILLING!!! I MOVED TO ANOTHER APARTMENT IN MY SAME COMPLEX SO THEY OPENED A NEW ACCOUNT FOR ME AND REFUSE TO CLOSE THE OLD ACCOUNT. FOR 6 MONTHS I PAID MY BILLS AND THEY WERE CREDITING MY OLD ACCOUNT AND CHARGING ME LATE FEES FOR NOT PAYING ON TIME!! THANKS FOR RUINING MY CREDIT GRANDE! WHAT ELSE.... INTERNET HAS GONE OUT- HAD TO COME FIX. HALF OF OUR CHANNELS STOPPED WORKING. (MORE THAN ONCE!).. HAD TO COME OUT. AQUIRING SATALITE SIGNAL- AT LEAST ONCE AN HOUR EVERY TIME WE WATCH TV! THIS TAKES ABOUT 5 MINUTES TO AQUIRE THE SIGNAL. HAD TO COME OUT TO FIX THIS TOO! FIXED... NOT! ONCE TIME WE TURNED ON THE TV AND NOTHING HAPPENED... NOTHING! THAT TOOK ABOUT 5 DAYS TO FIX. THE LAST STRAW WAS WHEN VH1 JUST VANISHED! NOT ON THE GUIDE, NOT THERE IF YOU ENTERED THE CHANNEL NUMBER- JUST GONE! THE TECH ON THE PHONE (WHO WAS VERY NICE AS THEY USUALLY ARE) SAID HE DIDNT KNOW WHY, NEVER SAW THAT BEFORE! IT TOOK 3 DAYS TO GET VH1 BACK AND I MISSED ALL OF MY FAVORITE SHOWS. PRETTY SURE THEY NEVER EVEN CAME TO THE APPOINTMENT WE SCHEDULED EITHER, IT MAGICALLY JUST STARTED WORKING! IM SORRY, IF YOU ARE PAYING FOR A SERVICE YOU SHOULD GET THE SERVICE WITHOUT SPENDING OVER 2 HOURS A MONTH ON THE PHONE WITH THE COMPANY!!! PRO- SINCE THEY ARE SO MESSED UP WITH THEIR BILLING WE ARE GETTING DVR THAT WE ARENT PAYING FOR.... CANT COMPLAIN ABOUT THAT. HOWEVER, MOVING TO A NEW APARTMENT COMPLEX SOLEY FOR THE FACT THAT WE WONT HAVE TO DEAL WITH GRANDE COMMUNICATIONS ANY MORE! I WOULD BE WILLING TO PAY FOUBLE WHAT I AM PAYING NOW FOR CABLE THAT ACTUALLY WORKED!! I WOULD NOT RECOMMEND THEM TO ANYONE THAT ACTUALLY LIKES TO WATCH THEIR TV! IF YOU DO DECIDE TO GO WITH GRANDE MAKE SURE YOU GET A LANDLINE OR YOU CANT ORDER PPV WITHOUT IT- AND SINCE YOU WILL USE ALL OF YOUR CELL MINUTES CALLING THEM TO COME FIX THEIR PROBLEMS!
Grande Communications is not recommended by GRANDEHATER
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