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| Cons |
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This hotel tries to bill itself as a top-notch all-inclusive resort in Cancun, and although it's very good, it's definitely not at the top of the list. I've stayed both in the outer hotels and the pyramid in the middle, and while the pyramid is much better, niether is worth a 5-star rating. The maids don't come on a daily basis, even when requested, and when they do come they do a haphazard job, although the rooms do stay fairly clean.
The nicest restaurants (which require reservations) tend to go quickly, but I never had an issue getting reservations for my wife and I, although other people swear they can't get them. I think something that is important to note with these is that the reservations are for an entire evening, not just for an hour or two, so that's why some people believe that they are constantly empty. They're not empty, they just have to space out the cooking times in order to not overwork the chefs or the waiters. Once you do have reservations, though, it's definitely well worth it, especially the steakhouse, in my opinion.
Even if you don't get reservations, there is plenty of great food available here, and many places will serve top-shelf liquor if you ask nicely (and tip on occasion). The beach is one of the best in the city of Cancun, although it does get crowded quickly, but if it's too crowded, the pool is spectacular and almost as good as the beach.
My wife and I went for a wedding anniversary in early June, and even though we were at the beginning of hurricane season, the weather was great. Overall, this hotel probably isn't worth the "List Price", but if you can get a deal, it's well worth a stay or two. Viva Cancun!