Since my family owns a hardware store, I have purchased a few items from grainger.com a few times to purchase items that were not in stock at the store. The website is easy to navigate, especially if you know what you're looking for. I would not say this is the type of site I would normally visit if I didn't have a particular item I needed to purchase. It's not the sort of site you just "shop around." The option I typically use to purchase items is thru the search option. I just type in what I want, and all of the products come up. This is a fairly accurate search. The item I am looking for always comes up. There is also the ability to shop by department so you can find the specific category you want to find an item within. There are detailed descriptions of the items as well as reviews that were written by others who purchased the item. This is helpful so you know exactly what to expect when you make your purchase. The check out process on the site is easy, and each of the items I bought arrived at my home in a timely manner. They also looked exactly as the photos did on their website.