2009 VIP
CyndiA
southern, NC
Good Housekeeping - Shame on them and their scam.
1 star rating

magazine subscriber, panel person, hate to get tricked
Pros

    magazine is fine

Cons
    auto subscription, no easy contact, panel scam

JUL
26
2007

Good Housekeeping  — 

I subscribe to Good Housekeeping. Now, I am double subscribed. Sigh.

Someone on a forum mentioned that Good Housekeeping has a product testing panel. I do some product testing for other companies, so this did not raise any red flags.

The sign up page is here:

http://www.cybersurvey.com/GHtesters.htm

I filled out the form. Notice that it does say "no purchase necessary."

Almost immediately I got an email thanking me for subscribing to Good Housekeeping. The email said not to respond as it was an auto email. It also stated that it would be impossible to cancel immediately - to wait.

Here is what the email said:

"This is an auto-generated email, please do not reply.
If any information is incorrect, or if you need to contact customer service for any reason, we ask that you wait at least one week for your order to be processed and your information to appear in our system. Please allow 4-6 weeks for delivery of first issue."

Of course, they do not include any way to get in touch with customer service. I guess I can now look that up. I do not appreciate how they are wasting my time either.  

Today I got my bill. Again, there is no real way to contact about a problem. The billing company apparently does not have a telephone or an email. Yeah right. You know they just don't want to hear about cancellations.

As I mentioned, I am a subscriber and have been. I certainly won't be in the future.

The panel sign up with an auto subscription and no way to make contact to cancel is really shady. I would expect better from Good Housekeeping.

 

Last edited on Jul 26, 2007



I_thumb_down Good Housekeeping is not recommended by CyndiA

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I_comment_shdw24 Comments about CyndiA’s Review

 


CyndiA wrote on May 2, 2009 at 4:31PM

In response to kelleystar27's comment from May 2, 2009 at 4:04PM:

I put cancel on the bill and sent it back, but it keeps coming. If they send it to collections, I'm going to be really mad. I've not had time to read them, and the bad taste in my mouth over how they are doing business does not make the idea appealing anyway.

kelleystar27 wrote on May 2, 2009 at 4:04PM

This has happened to me also, they have sent it to collections!!
I am livid , my credit is excellent and I don't need a fake 10.00 debt to mess it up. I never ordered this magazine and never received it!

CyndiA wrote on Jan 20, 2009 at 2:31PM

In response to Ranger09's comment from Jan 20, 2009 at 2:07PM:

I was surprised that a big name magazine would do this. I'm sorry that it happened to you too Ranger09. If you ignore them a while, they quit bugging you (from experience). I used to buy copies on the stand from time to time. I don't after this.

Ranger09 wrote on Jan 20, 2009 at 2:07PM

The same thing happened to me. I have looked everywhere for an e-mail address or telephone number but to no avail. So I sent them certified mail with receipt confirmation, asking them to cancel the auto-subscription that I do not want and never wanted. A week an a half ago, I got notice from USPS that the certified letter had been received by them. But today, I got a bill for the subscription via e-mail. From my "account" I am able to change my contact information, but I cannot unsubscribe, and there is still no way to contact them. Time to call the Better Business Bureau. I still have not received an issue of their magazine - not that I want it. I always knew that Hearst Publications were rooted in yellow journalism and other shady practices - what a scam!

DeafMom wrote on Mar 31, 2008 at 6:43PM

Wow, this is one of my favorite magazines-- hope they give you a refund and fix this!

LoveisJoy wrote on Sep 12, 2007 at 6:58PM

Wow...that's crummy. I'm sure you'll get it straightened out eventually. Sorry that happened to you - good luck.

RudiXeno wrote on Jul 26, 2007 at 1:28PM

And this from the company that gives out its seal of approval!

Rudi