Autos Baby Beauty Computers Education Electronics Finance Health Home & Garden Local Places Movies Pets Travel Web Sites more…
Home » Local Places » Automotive » Auto Dealer Reviews » Gold Coast Infinity - Chicago, IL » tennnnn's Review

Gold Coast Infinity - Chicago, IL

Gold Coast Infinity - Chicago, IL Review


pin

640 N LaSalle St • Chicago, IL 60610
(312) 280-9262 • www.infiniti.com



Overall 1.00 of 5 view all 7 reviews



add to my favorites email to a friend subscribe to feed

reviewer
tennnnn
Champaign, IL
add tennnnn to my friends list
They've had my car for over 5 weeks with NO contact.
1 star rating

a busy professional
Pros

    Free Loaner Cars

Cons
    Don't mention when they WRECK your car., No return calls, They keep your car. I mean KEEP it!, Unorganized service

SEP
8
2008
Gold Coast Infiniti my butt...More like FOOLS GOLD Coast Infiniti...Where do I start???  They charged me $250+ for a key fob (Note to self...NEVER lose an itelli-key.) While my car was there for that, they scraped and dented by fender (but didn't tell me.) I had to drive it BACK (150 miles) to them to fix and they gave me a loaner, compleete with dents and scratches and gouged wheels...with NO gas. (I put in $82 which Nissan USA reimbursed to me...they are good, Infiniti GC is not.) I called to check on my car and was told that they would "text someone over there" and have them get back to me.  When they called the next day and said my car was ready and I could pick it up, I suggested that since I had already made ONE trip to Chicago on their account, THEY could drive MY car to me and pick up THEIR loaner. ("Not our policy but I'll check"...never heard back.)  I called Nissan about all of this and they agreed that this sort of treatment really isn't listed under GOOD customer service. Again, they were great. Refunded the first gas bill and said the customer service guy Joel would drive my car down that weekend...the 9th of August. Since, I have written 2 emails and called twice...still no word. It is September 8th...In the meantime, my car sits using no miles, no oil, no rubber.  To top it off, I just got the recall notice about the radiator fan needs replacing. I called them and left a message that since they had my car, could they fix that before they return it to me...still no word.  I think I'll report my car as stolen and see what they do.  Anybody want to buy a loaner?

I_thumb_down Gold Coast Infinity - Chicago, IL is not recommended by tennnnn

D
Did you find this review helpful?
Review inappropriate? Copyright violation?




I_comment_shdw24 Comments about tennnnn’s Review



1 star rating
"The worst experience i ever had"
More Gold Coast Infinity - Chicago, IL reviews
1 star rating
"Stay away for your own sake"



view more in Auto Dealers view more in Automotive
Let's Review home | read reviews | write a review | community | discussion boards | guides | popular searches | faq | site map | feedback | labs

Review Categories Autos | Baby | Beauty | Books & Magazines | Clothing | Computers | Education | Electronics | Finance | Food & Drink | Health | Home & Garden | Local Places | Movies & TV | Music & Arts | Office | Pets | Sports | Toys | Travel | Web Sites | Miscellaneous | Holiday Gifts

Viewpoints privacy policy | terms of service | about us | advertising

©2006-2008 Viewpoints Network. All rights reserved.