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Geico

Geico Review



Overall 4.03 of 5 view all 394 reviews



Total Bait & Switch!
1 star rating

an moderate investor, saving a little, appreciative of good service, noticing the details, not rich, Every day computer user, a woman, into trying new things
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Pros

    Online Access

Cons
    Bad customer service, phone takes too long, changes to quotes without your knowledge

MAY
7
2008

 I was shopping around to be sure I had the best rate with my current insurance company.  I went online and did the Geico quote thing.  When I got the quote back I was amazed at how much I could save by switching to Geico.  Uh huh... right.   

 I started to take the next step and actually wanted to purchase the policies online.  They asked for all the info again (drivers, ages, etc.)  When they came back the price was DOUBLE what was actually quoted online, and they refused to insure one of my cars (a new 2007 Lexus IS!!).  I tried to call to find out why the price difference was so high and why they wouldn't insure my car.  I got the canned message as to "all associates are busy, please leave a message and we'll call you back."  I did this 3 times and NO ONE ever returned my call.

 We all have good driving records, no tickets, etc. and I never got an explanation as to why the price doubled from the online quote.  Every once in a while I get emails from them wanting me to "come back and get another quote."  Like I said before... Uh huh... right.

 Others may have good experiences with Geico, but I for one will stick with my local agent who actually answers the phone, calls me back, and works with me on my coverages.

I_thumb_down Geico is not recommended by recorey


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I_comment_shdw24 Comments about recorey’s Review



LadyMagic wrote on May 10, 2008 at 1:02PM


Cute commercials do not guarantee good service. Someone told me they're better in person. Good review.


recorey wrote on May 9, 2008 at 7:14AM


In response to Jolie's comment from May 7, 2008 at 12:07PM:

I actually but the (smaller) IS 250. I travel a lot for work and this little puppy is awesome! I also own an RX... you can't go wrong with a Lexus! Enjoy! :)


Jolie wrote on May 7, 2008 at 12:07PM


I just bought a 2007 Lexus IS 350 too!!! How are you liking it? I am just starting to get used to the speed....