My old Dell laptop crashed just short of having it two years. I am going on my fourth year with this Dell, so needless to say I am very pleased. It's a nice Windows computer. It still has it problems occasionally and needs to be rebooted. It is also much lighter than my previous laptop, even though the screen size is about the same. Ease of Use I do like Windows 7 a lot, and I think that overall it is pretty easy to use . Battery Life Compared to my old Dell, this battery life is much better, especially if you adjust your screen intensity down a bit. Support & Service I have never had to use any support or service from Gateway. Speed/Performance It comes with Windows 7, which is an operating system that I really like, and I am happy to have upgraded from Vista. Sometimes it is slower than I would like, but most of the time it has to do with the connection or other things going on. Design The mouse is off-centered, which is different from my original laptop, but I have found that I like that. It is nice because it has a full number side keyboard, which my other laptop did not. Durability My laptop has seen better days, but it is still going strong, so I think a lot can be said for its durability. The only problems I have had is that I have lost a few of the number keys along the way, but that's not bad considering I have had this laptop going on four years.