I know the other reviews say its not worth the money, but I haven't had a single problem with this machine and we have had it for almost 2 years now. It suits our needs just fine in our household! It runs quick , graphics are great truly happy with the purchase of this computer! Ease of Use Very easy to use! That is saying something considering I am not the most electronically inclined person in the world. Hardware Quality I haven't had a single issue with this computer since we purchased it. Support & Service I gave it a six simply because I have had no problems with the machine so have not had to use support and service. Durability it holds up to my kids and my nephews and nieces Design I love the sleek design of it Performance I am very impressed at the quality and performance of this desktop computer! It never lags down any of my programs, it quickly gets me from site to site that I need to get to, none of my games are slowed down like my old computer used to, overall it is well worth the price! Thinking of buying a second one for my nephew!