My husband bought me a laptop for our anniversary two years ago. It was very sweet and badly needed, and I was definitely excited (though disappointed that my tech-less husband didn't let me pick it out!). I started using it and the excitement quickly gave way to disappointment, and then disgust, and then pain. Yes, pain. Things that bothered me at first were the operating system (Vista- ugh!), the fact that he chose a computer with only a pathetic trial of Office (ok, I guess that is not really the computer's fault), and how slow it is. It also crashes ad freezes up CONSTANTLY- before you say "spyware issue", everything comes back clean, and I have had no issues with any other computer like I have with this one. Then come the big problems: The battery was kaput within a few months, and now cannot hold a charge for more than a few minutes. I have had to replace the AC adaptor twice- TWICE!- in the last year because they just stop working. The absolute worst part about this lousy computer is the fact that, within minutes of starting, the entire bottom of the laptop gets so extremely hot that it can't be set down on my lap or anything else that might touch skin- and it stays so hot that it can't be set down on its back for long periods at all- otherwise the computer starts to overheat and it slows down even more! Next time, honey, I'd like a Dell!