Overall, I have been very happy with our Gateway laptop. It is small compared to our last laptop and easy to carry around. The battery life is my only complaint. I probably should just buy a new battery, because it no longer has much of a battery life. If I want to take it anywhere around the house or to the coffee shop, I have to plug it into an outlet. I have had to replace the outlet cord once too. Otherwise, I have been very happy with the computer. It is fast, doesn't overheat & is easy to understand & use. It came with plenty of memory & programs I wanted without having to pay extra. I have not had any issues, in which I needed to contact Gateway support.