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Gateway Gateway Desk Tops & Laptops

Gateway Gateway Desk Tops & Laptops Review



Overall 3.18 of 5 view all 17 reviews




The worst in technical support
1 star rating

Every day computer user, a person who enjoys quality, pc-user, a busy person, expecting good, fair service
Cons
    Poor technical support

NOV
21
2007

   Bought a Gateway GT5240E desktop computer with an AMD 64 processor. Nice computer, looks great and is fast. I had a major problem with Windows Explorer and needed to do a recovery(using recovery CD). It went through the whole recovery process okay but would not reboot. I finally decided to delete partitions and try the recovery disk again. It worked!!! Never had to delete a partition before to reload O/S!!! Re-installed Windows okay but failed to load most of the drivers. Tech support gave me 2 options to do, both failed. Spent 3 or 4 hours on the Gateway support site and did not have the drivers listed that i needed. I found out the motherboard manufacturer and did a Google on the m/b drivers. I used the Gateway site, it had about 30 compatible systems although mine was'nt one of them. I tried the drivers and they worked. You can put in the actual serial number of the system but it still doesn't link to all the drivers needed.

   Nice computer but would not buy another Gateway system due to their fragmented support.

I_thumb_down Gateway Gateway Desk Tops & Laptops is not recommended by harsco

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