Gateway Gateway Desk Tops & Laptops Review

Overall 3.24 of 5 view all 21 reviews

littleslack
Chapmansboro, TN

Trouble Abounds With Gateway

Every day computer user

Cons

Not Reliable

DEC

2007

I owned a Gateway computer and it worked great at first, then it seemed like it was fix and repair daily. I had the lifetime telephone support and was told that they gave me the wrong restore disk but refused to ever send me the right one and more than one tech told me that had been my trouble all along but they never agreed to correct the problem and did not want to really honor the lifetime support since they were losing money the longer I kept my computer running. I also purchased a gateway for both of my sisters with the same agreement and they eventually tried to force them to buy parts elsewhere so the agreement would not be liable, and they too had loads of trouble with their gateway computers with only tech support teaching you how to fix yourself, never any in home repairs. I stayed on the phone for two days the last time and talked to three different techs who all gave me different answers and never solved my problem, only offered to sell me a new computer, since mine was old and needed to be replaced according to them, so I finally replaced the gateway with a dell and I haven't had to work on it one time in two years and it feels great.