Pretty much the best computer for me. I happen to love the size of it (other like smaller computers). I would not call this a gaming computer however, because I have about 5 or 6 games installed and it really cannot handle running some of the higher graphics ones. I still love it, and I accept this because it is not a gaming computer. Ease of Use Nice and easy to use, I got used to it immediately. Battery Life I think the battery life is adequate, it doesn't disappoint me often. Support & Service Haven't really used the support or service, but I'm sire IF I did have a problem, I could get good help. Speed/Performance It's pretty speedy, and I've never not loved it before. I am so happy I have this computer. Design I like the design, I think that the front where its all wavy and textured could be done away with though, because it is weird to put on a decorative cling-cover. Durability I have had this computer for around 4 years, and it has never broken, gotten slower battery life, dropped performance speed, or anything else. I'm very satisfied with this computer.