I have been disappointed in this machine since I bought it, but GE kept telling me it was because I wasn't using it correctly. But after diligently doing it by the book, I still can't get my clothes as clean as I did with a 20 year old washer that I had bought used and gave up for this one. Had it not been in a flood, I would still be using that clunker and getting cleaner clothes. With this one, I sometimes have to wash clothes twice because it leaves such a huge amount of link or what looks like caked on soap, making the clothes actually coming out looking dirtier than when they went in. But I use the liquid (not a powder) just like they say to use it by putting it in first. I never had this problem before. I don't have any figures that can prove it saves money or water either. I just wanted my clothes clean. Would never buy this product again.