Two and a half years ago I purchased a GE front Load Washing Machine (WCVH6600W). In the beginning I was ready to send it back. Little did I know that I should watch the DVD provided or have someone show me how to work it. I thought it was like any other washing machine. I did have the repair man out twice for it. The first time, I washed baby cloths with overalls. I did as the installer instructed me, and put in as much cloths as I could. The overalls got caught and tore up the rubber boot. Thank goodness the repair man fixed it and listed the problem as education. I did not get charged. The second repair was cleaning out the filter. After consulting the manual and going online I had to call for a repair. The same repair man came and showed me how to empty out the filter. This time I was charged for his time to educate me. Now that those issues are behind me I wouldn't trade the machine for anything. I love that I only use a bottle of HE Tide once a year. I have noticed that my water bill has dropped as well.