I'll admit I don't like using the microwave much unless I am in a rush or something like that, so I needed a simple to use one and this fit that. I also like that it doesn't clog counter space, which again since I don't use it all that often is why one like this which is a bit more out of the way than a counter top version is perfect. It heats everything up pretty quickly and evenly. The main thing I'll use it for is a quick side if needed, like those frozen bagged sides. Most of the time it heats them up fully (sometimes you may get a small amount at the bottom that can be cold, but usually not). I'm not putting it above an 8 because its still a microwave and should be a last resort. Performance It does what it needs to. Settings/Features More than your average microwave, there are a lot of fairly unique features than what you normally would find. Ease of Cleaning Any microwave is pretty much the same, cleaning the inside is most important. Ease of Use As simple as any microwave. Durability So far, so good. Design Has a nice design, not too bulky, doesn't look too out of place with everything else either.