Frontier Airlines Review

I bought a last minute ticket this week to attend a funeral for a dear family friend. The night before the trip I ended up in the ER with my 6 day old daughter who had a fever. It was incredibly scary for about 76 hours, and the last thing on my mind was canceling my ticket. 5 days later she is still in the hospital but stable so I had a minute to call about my missed reservation. Terry, a supervisor, told me too bad. no refund. no credit. Because I bought the so-called "economy ticket" which is anything but on a last minute flight, there was nothing I could do about it because that was the way their computer system worked. she was so smug and condescending she had the nerve to tell me that I had read the terms and conditions and I should have been aware of their policy. When I told her it was that kind of customer service that made the airline industry what it was, she told me Frontier had the best customer service in the industry. I am stunned.