Francecsa's Collection - Evanston, IL Review

So true. It seems to me that people do not care about you as a customer anymore and GOOD customer service really decides for me where I shop and /or eat out. If I don't get treated as I should be , I let them know and don't go there. AS a purchaser for my company, I do this everyday and it is important to me . As the Bibile says to "treat others as you would be treated".

Chico's was crossed off my permanent shopping list because of a horrible experience at the Naperville store. That is a favorite store of my moms and when I attempted to spend $500 dollars at Christmas I ended up walking out of in disgust without a single piece of clothing in tow. I'm still too pissed to write a fair review of the experience. Maybe when I get over it I will attempt to give it a shot.

A lack of good customer service is one of my biggest pet peeves. The fact that they can't admit to their own error would annoy me as well, and I'd have exactly the same reaction that you're having.

I think, overall, that the changing mores and lifestyles (I almost used "folkways," a term I learned in Psych 10001) has a great deal to do with the decline of customer service in general. Either (a) most employees in stores and other "customer-reliant" businesses are there as part of their "climb up the ladder of success" curriculum vitae and don't have any emotional investment in making their employer look good, or (b) American society has changed so radically over the past 40 years that the "helpful, attentive, and friendly" employee is now a figure of the mythology of the "Good Ol' Days." I'm really sorry that you had such a lousy experience over an issue that could have been easily been resolved by an apology, the issuing of a new card and a genuine "mea culpa."

How stupid of them! For the cost of saying "Sorry ma'm, we'll get another one right out to you", they've lost a good customer at least temporarily. Great review!

The same thing happened to me at a website but for a $200.00 order. Boy that burns me. I still haven't gotten a refund from anyone but I will, oh yes, I will. I fight until I win! You should too.This review will go a long way. Just send an email to them with the URL. I bet they suddenly decide to send your gift card immediately. It's amazing what a negative review can do. Good luck!

Yes, real customer service is dead! There are a lot of hollow words, like thank you and our customers are what really counts, but in the end all that matters is the bottom-line. Good Will is also apprarently dead, it used to be a counted as a corporation’s asset, but apparently they don’t teach that in Business School anymore!

I think you should stick to shopping online for a bit. :)

There are many places out there like this. If you don't spread the word, then we never know. I believe in letting people know when you receive poor service - and great service! Personal feeling these days - kids are much less respectful than I was at thier age. The owner of the store should retrain these folks or give jobs to people who appreciate having one.

I would have spent just as much time as you did. I would be really upset too but hopefully by writing the review, it will ward off others from getting treated as badly as you did.

I don't think you should "get over it" and return, just write that store off your list.

Seriously, does anyone get any kind of customer service training anymore? I remember when I worked in retail the customer was ALWAYS right - now, it seems more like the customer is always wrong! Sorry you had another bad experience with a store - I'm glad you shared it with us!

$20 is a lot when you don't get it though ;) I had the same thing happen though somewhere else. They changed the zipcode and state cause they never heard of Clearwater, Ks so they sent it to Florida instead and tried to blame me!! Even changed it in my customer file as well. Here I thought I knew where I lived ;-) Seems like customer service has gone downhill the past few years! Ron