Absolutely unacceptable. I ordered flowers for a same day delivery around 1:00 pm for a funeral starting at 6:00. A bit of a time crunch but they guaranteed they could do it. Around 3:45 they called me saying they were out of a particular flower in the arrangement and asked if they could substitute it for a similar one. I said that was fine. THE FLOWERS DIDN'T ARRIVE UNTIL FIVE MINUTES BEFORE THE FUNERAL ENDED! They didn't send the order into the local florist until 5:00 and he had to bust his chops just to try to get it to us at all! I don't blame him. Not only that the arrangement wasn't what I ordered at all! Not even what they said it would be in the substitute arrangement. They said they were going to replace one type of flower with snap dragons. I received a plain white arrangement with only one type of flower. NEVER EVER USE THIS SERVICE!!! Garbage.