Have a seam that tore through on the couch. Had to google big time to get a phone number to talk to customer service because they will not allow stores to give out their number. The sofa is 2 weeks shy of one year warranty. Repairman came out to sew leather but could not fix as was a flaw when they made product. They now want me to send to factory for about four weeks to fix. no one will give me a loaner sofa in the meantime and all say so sorry but not our problem. i will never buy Flexsteel again. I only purchased because store said they would not carry Lazy Boy anymore because of problems. i bought from my local store to keep in business but will not buy from them again either.