Flex Steel Recliner Couch Review

Overall 2.50 of 5 view all 2 reviews

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sfeb1969
Warwick, MD

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Not worth the price

neat freak, practical, a green thumb

MAR

2008

When I was in the market for family room furniture, I went to the store that I had purchased from many times previously. I saw the "conversational" sofa, chair and ottoman. I though the lines interesting and the fact I could custom upholster was a real plus. We paid above our projected budget based on the reputation of the store and thier high recommendation for FlexSteel. It was suppose to be of high quality with lifetime replacement on cushion cores if they ever failed. Well, they did. Not only the cores, but the back of the sofa began to come away from the main frame. As a quick fix when we were to have company, we tapped the staples back into the sofa. The gap was about 7 inches at that time and you could feel the staples with your finger. It was not the fabric that was failing, it was the structure itself. The gap is now over 12 inches! It looks awful. Its falling apart. The original sales lady did call me 2 days after I went back to the store. She said she would order the cores, but had to speak to the owner regarding the seperation of the back. She was inclined to keep refering to the fact that fabric flaws are not covered by FlexSteel. I had to tell her repeatedly that it is not the fabric or the seam, but that the whole back is seperating from the sofa frame. That was almost 2 weeks ago and I have heard nothing from the owner. I emailed FlexSteel as well as the owner to try to have the issue addressed and have had no response from either party. It seems that FlexSteel is not all that they appear when you are at the actual point of sale. I am very disappointed in the quality and customer service. The seat cushions are sagging as are the back pillows. I would not recommend FlexSteel nor the store I purchased it from. For the money, I would have expected to get more than 4 years of moderate use from the set. Unless this is addressed, I would think twice about purchasing another FlexSteel product. Just beware.