Fisher-Price, get over yourself!
experienced parent, writer of complaint letters, mom of boy and girl, a mom of imaginative kids!, mom of music-loving kid, gadget guru mom, iPod owner, iTunes subscriber
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JUL
15
2007
I even did some comparison shopping first. The competition wasn't good, especially for music players a preschooler wouldn't kill. So I happily settled on this FP3 player. I thought it would be cool to download iTunes music for her.
First thing I didn't like was learning you can't download iTunes or any other music to this music player. You have to either copy a CD (what mom has that kind of time?) or buy music directly from Fisher-Price (with a much smaller selection). It just irks me that I hand them money and they want me to continue to give them money.
So being what I can only describe as the queen of complaint letters, I went on the Fisher-Price site to e-mail them a nasty note about this. Guess what? They don't even offer e-mail contact on their site in any way, shape or form. Same goes for the parent site of Mattel. Did I just step back into 1994? Get real!
I don't do 800 numbers. I'm a busy mom, so like many busy moms, I don't have time for calling (if I could even get the kids quiet long enough to call), rotting on hold, talking to one person who can't help me, sitting on hold again, asking for a supervisor, having the person refuse, arguing about it, sitting on hold again... you get the picture. Maybe if customer service lines actually provided decent customer service these days, I would call. Very few do.
I like e-mailing a company. It takes a couple minutes, and I can move on with my life.
So I saw they had a survey online. I completed it, and at the end in the comments section I asked them to call me. Better yet, I told them, e-mail me like a real company. That was a couple months ago, and I never heard a word.
So I decided I would bite the bullet and put her CDs on there. She was getting a little bored listening to the handful of songs and stories that came with it. I couldn't find the installation CD that came with the player to do that (I'm pretty sure a green monster sneaks into my house each night to devour installation CDs).
I decided to do what I've done many other times the green monster attacked: go onto their site to download the software. Again, I couldn't find it anywhere.
So now the FP3 player sits in a box somewhere, gathering dust. There's a song about cats that just replays itself sporadically.
It's a shame. The product itself is good. It's sturdy, it has a black-and-white display. It's lightweight. The headphones actually sit properly on my daughter's head. If I could just download mp3s to it, and actually reach a human at Fisher-Price, and download the software, it would be great.
Fisher-Price Kid Tough FP3 Player is not recommended by typeamom
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