Fidelity Investments www.fidelity.com Review

Overall 3.75 of 5 view all 8 reviews

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IssacStraight
Cincinnati, OH

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AVOID THEM!!!

an aggressive investor

Pros

website easy to use

Cons

No one responds when you have a problem, Does not value their customers

FEB

2008

I was with Fidelity for over 10 years with several account - my IRA, joint account, wife's account, kids' accounts, etc. We have over a $million invested at Fidelity

I recently had an issue with them. Not a biggie dollar wise. Less than $200. I could find no one at Fidelity who could resolve the situation. Even the local branch manager said she could not find anyone.

I placed calls, sent faxes, sent emails to the executive office (normally companies have staff members who quickly respond to issues raised at the executive level) and no response - zero, nada, not even a call.

So I began the process of moving all these accounts to Schwab. I like the web interface better, more resources available, and they are a public company.

If Fidelity does not care about a $million group of accounts, and they are too big to respond to a customer problem - then buyer beware folks. I would avoid them like the plague.

Good news is my biggest account will be moved to Schwab in less than a week. The other accounts within a few weeks.