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I have opened a Traditional IRA for myself and a ROTH IRA for my husband through Fidelity Investments. I found the entire process to be simple and very user-friendly. They walk you through the set-up process step by step. If you are unsure of the type of account you want to open their website does a very good job of explaining the different brokerage and retirement accounts that are available to you. I have called their customer service department several times to inquire about product offerings and fees, and have found them to be very helpful. I also find their commissions to be very competitive. If you want cheaper commissions you are going to need to go with a Charles Schwab type company. Definitely be aware of the fee's you are paying for individual mutual funds that you purchase - but Fidelity offers a number of "no-load" funds that are very good. If you are concerned about mutual fund fee's also consider looking into Exchange Traded Funds (ETFs) which trade more like stocks and do not charge on-going fees.