FedEx Review

It was our first time to ship via ground fedex.We are relocating from SF, Calif to San Antonio,Texas. It was already a mistake when they didn't inform us how to label our boxes. The driver was kind enough to come back for our boxes when our labels were not printed out correctly.

We sent 7pcs 20x20x20 boxes and only 6 boxes arrived to it's destination. We kept waiting for the 7th box until it was past 2 weeks. We called Fedex and they said we should file a claim and that a "claims agent" would be calling us regarding the compensation. We kept following up our claim and they told us it was in the process. 1 month later no phone call from the "claims agent" and the fedex representative told us that they mailed a check for $100 plus the shipping cost! Before hand I already told them that I will not accept that amount and would rather have the box recovered since it had our priceless personal belongings.They said that since we did not declare a value for our box that was the maximum amount they could give. The FEDEX Customer Advocate I was able to get a hold of was kind enough to file a dispute and advised us not to encash the check. Another thing I can't believe is how they can misplace a white 20x20x20 cargo/travel cardboard box that's 55 lbs. It's either the people at the warehouse are blind or they are not searching for it!

Fedex has poor customer service and I will never ship a package with them again. I though that since Fedex had a reputable image shipping our personal belongings would be safe. I was mistaken!

Another incident with Fedex was when I ordered some stuff from Bath and Body online and they supposedly left it in front of our door even though we never got it. Good thing Bath and Body shipped us another package. They never found out what happened to the first shipment.

If you want your package to arrive safely to it's destination I suggest you use UPS or DHL.