Orangutangs For Drivers (Apologies to the tree-loving primates)
Every day computer user, married, reliant on my computer
| Pros |
|
| Cons |
|
FEB
23
2009
FedEx —
I was expecting a package from Cox Communications for a digital TV converter box. Cox did not tell me that they'd sent it, nor did they give me a Fedex tracking number. First mistake. The first delivery failed because I was not home (Friday, 2:30pm. I work, right? Plus, I was not expecting it.) A signature was required. The next day was Saturday. Wife and I were both home all day. Rainy/snowy. No doorbell, no knock. Didn't know the delivery had been attempted until I saw the door tag later that afternoon when I checked the mail. Thought this was strange. Checked the doorbell, it works just fine. Nice and loud. The next Monday I stayed home, expecting the package. Fedex website said estimated delivery was 2/23/09. I waited and waited. Two Fedex trucks went by. One actually delivered a package to my neighbor across the street. Two Fedex trucks came through my neighborhood in a three hour span, couldn't they have thrown my package onto one of them? Incomprehensible. At that point I called Fedex. First Houston, then Philadelphia. Helpful, articulate people. They couldn't explain the driver's aberrant behavior. Was told that Home Ground Delivery didn't deliver on Mondays. I exploded. Monday is a business day, right? The website explicitly said to expect it on Monday. Customer service very contrite. Said to expect it Tuesday. I said think again. I will not be home to accept it. There was no way I was going to lose another day's work because of their incompetence. Canceled delivery. Canceled order with Cox. Cox was very unhappy to lose my business. Let them butt heads with Fedex.
FedEx is not recommended by Untuned
Comments about Untuned’s Review
