good company and agent, but more flexibility needed
paying cash, an animal lover, married, an moderate investor, comparison shopper
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MAY
21
2008
The other concern I have about Farmers is minor, and it's just a nuisance. Their billing system needs overhaul. We get 8 bills a year on our cars, one on our home, and one on the umbrella policy. To make it more complicated, if we pay on time, the amount due is less than what is sent in the bill. If I don't read it carefully, I pay too much and then another statement is sent with a credit applied to the next insurance billing period for just that vehicle. When I do pay the ontime amount, I then receive another statement which has an unpaid amount and a credit amount which cancel each other out for the amount saved by paying on time. Therefore, we receive 16 mailings a year on our cars plus the other policies. Why not reduce rates and stop the duplicate mailings and the extra manpower necessary to generate all these statements? I asked to get all the cars due at one time, but they would not do that.
I recommend Farmers for good coverage without being cheap if you have a claim, but their billing methods and lack of an appeal process for errors need adjustments.
Farmers Insurance is recommended by chaz
Comments about chaz’s Review
