My spouse and I have been with this company for a combined 45 years and filed our first claim on our home and we literally had to beg to get stuff paid for that should have been no brainers, the roof was damaged by hail and when you replace a roof you have to replace the turbines or it voids the 20 or 30 year warranty you are given on the shingles. I would have expected better service and not such nickle and dimeing tactics for any of their customers, this definitly let me know how appreciated my business is and I will be changing companies asap.