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Farm Bureau Insurance

Farm Bureau Insurance Review



Overall 4.38 of 5 view all 39 reviews



Annoying, not customer serivce minded
1 star rating

fairly internet savvy, Love to save money, comparison shopper, saving a little, a bargain hunter, budget-conscious traveler, interested in good gas mileage, not rich
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Cons
    poor customer service, poor attention to detail, not interested in you as a person

MAY
7
2008

Chose Farm Bureau-Texas because family memebers had used them for years, knew the folks working there, and they are the only insurance place in town.
When I opened my policy I told them (the same people who knew my family and by extension, me) that I would be graduating from college in a month and would be taking a position out of state a month after that.
So, I signed up for the policy, one month later graduated from college, and two months after that moved out of state.
I called to change my address and was told that they could not cover me out of the state and would be dropping me immediately from coverage.  Dumbfounded, I asked why they had knowingly covered me in the first place.  They didn't have an answer.  Instead they had to "get back to me" on that one.  The next day they called and said they could cover me for the remainder of the policy but then would be dropping the coverage.
My annoyances 1) they covered me knowing that I would be moving out of state and 2) they couldn't or wouldn't recommend a Farm Bureau in my new state (Washington).  It seems to me it might have been easy to just transfer from a Farm Burearu-Texas to a Farm Bureau-Washington, but that was not an option. All of this I could live with though, all except 3) the level of customer service offered through all of this.  They actually treated me like I had done something wrong, like committed murder or theft.  So much for small town hospitality!

I_thumb_down Farm Bureau Insurance is not recommended by karissa20


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I_comment_shdw24 Comments about karissa20’s Review



BayouBengal wrote on May 7, 2008 at 1:14PM


I'd be a little ticked off too!