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I purchased an auto and homeowners policy because I was referred by a family member.
Many years went by with NO CLAIMS. Then there was an auto accident, NOT MY FAULT.
My rates went up. After the house had been insured, 8 years later, I had a break in.
It took weeks for the adjuster to come out. In the mean time, me and my son nearly froze to death due to the fact that the windows on the entire back side of the house were broken out, and the door was busted clean off the hinges. I was told not to do anything until the adjuster came out and took pictures. It took two weeks before they came out. This was December, early January. My gas bill quadrupled. After being hit two more times, they would not write a renewal policy. They only settled one claim. I have been waiting over five years for the other claims. They are also 179.00 higher for liability alone on my 98 Nissan Altima than State Farm and Nationwide. The only reason I am keeping the auto policy is because I am still awaiting my burglary claims. Went without an agent for over a year.
They are the worst with customer service. Also very rude.