FTD Reviews

I had three FTD gift ceft. They were for twenty dollars each. Totaling 60.00. I called FTD to use them and was told I could only use one at a time. Meaning one per purchase.  Twenty dollars did not even cover shipping and handling.  I was furious. I spent one hour arguing with them why I could not use all three gift cert at one time. Well it is there policy. They also informed me they could only be redeemed on and not in a store. Then I was told since it was for Valentines day  I could not use a gift ceft. I finally said just forget it.

At Easter  I went on-line to see what they had for Easter...

Okay, I have to be honest here. The experience I relate was from using FTD last Valentines Day, but in reading some of this years stories, it seems they haven't changed.

Customer service and satisfaction is very LOW on their list!

Last year, I ordered a nice (NICE??) boquet of roses for my wife! They arrived looking like something from The Adams Family (look it up). They were quite dead looking.

When I e-mailed my dissatisfaction, it was not answered. When I tracked down a phone number and called, it was, of course, all my fault for living out in the country (why did they sell them to me then?).

They...

I used the online system to order flowers for my mother.  I did it only a couple of days before mothers day.  The online system worked pretty well for that transaction - except it kept telling me I had the wrong address when the problem was it didn't like some of the characters in the password.  I spent about 10 minutes going around and around trying to guess what version of my address they wanted before I decided to try creating a different password.  I was disappointed that the service fee was not shown until after I put in my credit card.  And it was not a small service fee.  My mom loved...

 Boy oh boy what a waste of a 800 number I was on hold for 1 hr and a half on Fri , Sat &  Sun. You see my Mother received her flowers on Thursday and the roses that were red were all but dead! The florist they contracted out with didn't bother to put any ferns or babys breath...Oh and they were half dead. Did I say that already? They pulled away the pedals so it looked like it was a young bud...oh but I beg to differ. So I quickly called the 800(going no where) number and never got any answer. I then sent an email ( like they request you do) and lets pretend we don't know what happened...Ahhhhhhhh...

I ordered a set of gifts for our 20th anniversary getaway.  All came in on the date promised BUT the roses were sent from MIAMI - PROMISED FRESHEST FLOWERS ARRANGED BY LOCAL FLORISTS??? - AND, GET THIS, A note included said they were from a another country!!!  No, the flowers did not look fresh, as they clearly were not, and they were wrapped tightly for the box with no water.  They looked old and sad, needed lots of trimming and thinning, though it somewhat revived, still not "local" or "fresh."

Also in the order was a bouquet of 6 "I Love You" balloons - ONE WAS "WE LOVE YOU" !!! Now how can...

i ordered flowers for the mother of my boss on thursday late afternoon. they delivered the flowers the next day and they were beautiful i am told. however, it was impossible to get a nice arrangement for less than $65 including delivery. i just think there could be some less expensive alternatives that don't look cheap.

FTD has an excellent reputation but i think its worth shopping around for a better bargain and i will do that next time for sure.