FTD Reviews

I have used FTD in the past and never had a problem.  Up until this past week I definitely would have recommended them.  However, this last experience used up any patience I normally show and it definitely used up any second chances! — On the Sunday night before Thanksgiving, my husband ordered me roses to be delivered to my job.  They were to arrive on Tuesday.  Late Tuesday afternoon they show up via Fed Ex.  I noticed on the shipping label that they were mailed out on Monday.  When I opened the box, I found the flowers were already dying.  They… read full review »

this was the most horrible experience ever, never had one yet like this with online purchase. forgot about fellow employee problem last year or would have never tried. flowers shipped from florida took 3 days. missed delivery date. were never able to connect via telephone (45 min wait once, over an hour next morning) or email. never emailed response to inquiry or to complaint email which was separate. had the nerve to email me about next day delivery possible when the flowers i had ordered 2 days before hadn't arrived. were they crazy and i had paid $14.00 plus for s&H. will only use local… read full review »

I ordered the premium bunch of flowers for my mother for Mother's Day.  When I went over and saw the flowers, they  looked like what the advertised picture was.  They were nowhere near bigger and more abundant blooms, and certainly not worth the $90 I spent on… read full review »

Okay, I have to be honest here. The experience I relate was from using FTD last Valentines Day, but in reading some of this years stories, it seems they haven't changed. — Customer service and satisfaction is very LOW on their list! — Last year, I ordered a nice (NICE??) boquet of roses for my wife! They arrived looking like something from The Adams Family (look it up). They were quite dead looking. — When I e-mailed my dissatisfaction, it was not answered. When I tracked down a phone number and called, it was, of course, all my fault for living out in the country (why did… read full review »

I used FTD for the first time this past Easter to send a miniature rose bush to my grandmother, who has grown award-winning roses since before I can remember. I was a little wary of ordering from a site like this at first, having known other people who've had problems with ordering from the big flower chains, especially out-of-state. — — It was great! I went on-line, was able to browse and select what I wanted easily. I was able to track the shipment and received a notification when they arrived at her house. I haven't seen them in person yet, but apparently, the roses were… read full review »

I used the online system to order flowers for my mother.  I did it only a couple of days before mothers day.  The online system worked pretty well for that transaction - except it kept telling me I had the wrong address when the problem was it didn't like some of the characters in the password.  I spent about 10 minutes going around and around trying to guess what version of my address they wanted before I decided to try creating a different password.  I was disappointed that the service fee was not shown until after I put in my credit card.  And it was not a small… read full review »

 Boy oh boy what a waste of a 800 number I was on hold for 1 hr and a half on Fri , Sat &  Sun. You see my Mother received her flowers on Thursday and the roses that were red were all but dead! The florist they contracted out with didn't bother to put any ferns or babys breath...Oh and they were half dead. Did I say that already? They pulled away the pedals so it looked like it was a young bud...oh but I beg to differ. So I quickly called the 800(going no where) number and never got any answer. I then sent an email ( like they request you do) and lets pretend we… read full review »

I used them on Valentines day and they charged me double, would not use my gift certificate which I lost by inputting the number(another 20 dollars)and would not reimburse me. AT ALL. Not only that, but when I found out it was not working, I tried to cancel the order (about 10 minutes later) and they said it was already being delivered and they couldn't cancel it. What? that is complete cow fodder! They would not even have the decency to pick up their help line or answer the e-mail help call I sent until a week later. They are horrid. Do not trust something that means love to these unfeeling… read full review »

Sent two Mothers Day bouquets this year from FTD.com to two different cities. From both accounts, they arrived nearly at the same time! My mother thought her arrangement was exceptional, loved the colors and flowers used, though from the photos she sent me the colors were not quite the same as what was shown on the web site. Mother-in-law and grandmother-in-law also loved their (different) arrangement.  Both were delivered the Saturday before Mother's Day. No complaints - easy to order, everything was right, and three very happy… read full review »

I sent three bunches of flowers for mother's day: two grandmas and my mom. Two grandmas received bunches on time and loved them; my one grandma could not read the personal message because it was handwritten in very bad, small handwriting. I told her I'd assumed it would be typed! My mom's bunch was one day late - and had been scheduled for Tuesday after Mother's Day, arrived on Wednesday. She said the flowers were in good condition, however. For the money ($18 delivery fee!!) it is really not a great deal at… read full review »

i ordered flowers for the mother of my boss on thursday late afternoon. they delivered the flowers the next day and they were beautiful i am told. however, it was impossible to get a nice arrangement for less than $65 including delivery. i just think there could be some less expensive alternatives that don't look cheap. — FTD has an excellent reputation but i think its worth shopping around for a better bargain and i will do that next time for sure. —… read full review »

When the flowers arrived, they were slightly wilted and died within a day.  I let them know immediately about it and their satisfaction guarantee is meaningless.  I got a form email (no reply) saying they received my complaint and no further action.  This is not the first time I have been dissatisfied with their plants and flowers.  Never… read full review »

Used FTD to send my mother roses for her birthday......ordered YELLOW roses and Red ones were sent..Ordered 1 week before birthday and asked that be sent on a specific date....they were delivered 4 days LATE. Flowers looked like they were ready to die when received.....when called and complained was basically told that's life!!!! Would not recommend or use… read full review »