FTD Review

I have used FTD in the past and never had a problem.  Up until this past week I definitely would have recommended them.  However, this last experience used up any patience I normally show and it definitely used up any second chances!

On the Sunday night before Thanksgiving, my husband ordered me roses to be delivered to my job.  They were to arrive on Tuesday.  Late Tuesday afternoon they show up via Fed Ex.  I noticed on the shipping label that they were mailed out on Monday.  When I opened the box, I found the flowers were already dying.  They weren't shipped in any water.  No floral foam or individual vials for each stem.  Because of FTD's guarantee that all their flowers will arrive in "exceptional" condition, I called to say something.  I explained that the flowers didn't ship in any water and because of that they were almost dead.  The sales rep apologized and said they would re-send but the earilest they could would be on Saturday.  I said that was fine but they would need to be delivered to my home on that day.  The rep verified my home address and said they'd be there Saturday.

Late Saturday morning I get a phone call from my job letting me know that flowers were just delivered.  I couldn't beleive it.  I asked them to open them for me.  She did.  Again, no water and they were dying.  I called FTD right away to find out why they were shipped to the wrong address.  They looked up the info and said they had an address of *****.  The address she quoted was my house number with my last name instead of my street name!  So instead of calling me when they couldn't locate that address, they just delivered to my job instead.  Again the rep apologized and said they would resend but the earliest they could come would be Wednesday.  I said that was fine but by then I would be back to work and they should be delivered there.  Again, the address was verified and I hung up.

Saturday night I get a phone call from DHL saying they need me to contact them with a better address for a delivery they have for me.  Seeing as I wasn't expecting the delivery until Wed., I called DHL on Monday morning.  They verified my address as my house number and last name!  I was furious!  Not at DHL but with FTD.  I gave the DHL rep the correct job address and he said they would "redeliver" that afternoon.  I thought this was odd since they weren't supposed to come until Wed.  Anyway.....they don't come on Monday but do arrive on Tuesday.  Guess what?  They're not in water and they're dying!!! 

Fed up, I called FTD and wanted to speak to a supervisor.   I was told they weren't available but the rep on the phone wanted to help.  In the end I told them I didn't want any more flowers.  I just wanted my husbands account refunded.  It took a while but she finally said she would refund me the cost of the flowers but not the cost of delivery because they did deliver.  I argued that I shouldn't be stuck with a delivery charge for dead flowers but she wouldn't budge.  At this point, I didn't really care much anymore.  I agreed to the rebate of the flowers.  I was told the credit should appear on my husband's account in 3 or 4 days.

So, today is Wed....the day yesterdays delivery was supposed to show up.  Guess what just came?  You got it....more flowers!!!!  These too were dying but not as bad as the other 3 dozen!  I won't call FTD again but I don't care if I never see another rose!!!