FTD

FTD Review


www.FTD.com



Overall 2.54 of 5 view all 63 reviews
 




reviewer
citygrl
Needham Heights, MA

A rose by any other name...except when they come from FTD!

1 star rating

daily computer user, an avid online shopper
Pros

    I do not have to deal with FTD again.

Cons
    Terrible customer service, Don't make amends for their errors

MAY
14
2008

FTD — 

 

 Boy oh boy what a waste of a 800 number I was on hold for 1 hr and a half on Fri , Sat &  Sun. You see my Mother received her flowers on Thursday and the roses that were red were all but dead! The florist they contracted out with didn't bother to put any ferns or babys breath...Oh and they were half dead. Did I say that already? They pulled away the pedals so it looked like it was a young bud...oh but I beg to differ. So I quickly called the 800(going no where) number and never got any answer. I then sent an email ( like they request you do) and lets pretend we don't know what happened...Ahhhhhhhh NOTHING, NO ONE, NO REPLY..... I guess maybe I should have pressed the number as if I was ordering instead of complaining I bet they would have had wonderful CSR. So will I ever use them again....ahhhhhhhhhhhhhhhhhhhhhhh hmmmmmmmmmmmmm NOPE It would have been better if I had picked them out of the garden at least I would have had a beautiful arrangement along with a wonderful scent...

 FTD= flowers that droop.

UPDATE: Well will wonders never.......I got CSR and they offered another order but they said they may use the same florist hahahahahaha Soooooooooooo I declined!

But I did get a full refund ;)

Last edited on May 16, 2008



I_thumb_down FTD is not recommended by citygrl

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I_comment_shdw24 Comments about citygrl’s Review

 


HATEROFALLHATERS wrote on Sep 19, 2008 at 12:47PM

It amazes me that there 7 day guarentee covers up to 7 days after and everyone likes to bitch and moan when something a little wrong happens to their order. As u said at the end u did get a full refund, well duh that is part of their guarentee. FTD cannot monitor the arrangements that get sent out since some of them are florist delivered or by FEDEX, DHL or UPS as it does state on there website they can only offer the 7 day guarentee to make it right if by chance their is something wrong.

Jolie wrote on May 14, 2008 at 11:16AM

Flowers that droop. Funny! Sorry to hear about your order.