Eyeglass World Review

Overall 2.50 of 5 view all 2 reviews

Sunshinedad
Salt Lake City, UT

Very slow service , poor customer service, NO quality control.

Pros

Zero, Ziltch, Nada

Cons

Expensive prices, Very long delivery window, Poor quality product - lenses, No Quality Controls, NO Customer service, Failed to deliver requested product

JAN

2009

Eyeglass World —

Dec 13, 2008 went to the Salt Lake City, Utah store and purchased the two for one deal. The person helping me claimed to be the regional manager up from Phoenix to help. First concern: after all of the "add ons" the price was very expensive (after checking around - more expensive than other places). Second concern: company failed meet the promised time of delivery for the glasses. On Friday, 1-9-09 I called AGAIN and was told the glasses had just come in that afternoon. I immediately went to the store to pick them up. Third concern: only one of the two pair of glasses was actually delivered. No one could give me a time for delivery of the second pair. Fourth concern: Upon attemping to use the new glasses, I found the left lense was so blurry I could not see anything out of it. Fifth concern: quality control I noted that a sliver of polycarbinate was stuck in my finger. Upon closer examination of the eyeglass lenses I noted "pieces of polycarbonate along the edges of the lenses. The lenses did not have the edges ground off NOR were the egdes buffed. Sixth concern: No management help. There was no manager at the store (a new manager apparently was in Las Vegas being trained this week). The assistant manager was new and could do nothing for me. I asked for a refund and was told to come back on Monday or call customer service. I was given a card with the number. Seventh concern: NO CUSTOMER SERVICE. I called the customer number upon arrival home (5:20 PM MDT). I got a recording asking me to leave my name, and phone number and someone would call me back.
Eight concern: That I was stupid enough to have gone to this place in the first place!!