Express Jet Review

It has been 2 weeks since we flew back from San Diego, CA. On our flight there, they lost our baggage. It was recovered from florida and we received it 3 days later.

On our return flight, we had to book other flights due to the connecting flights at our destination and Express jet not arriving on time.

We were promised refunds on our tickets as we picked up our luggage at the Express jet check in desk. On that promise, we proceeded to book another, on schedule flight so we were able to connect properly without missing another flight.

 2 weeks and 35 phone calls later...our Express Jet customer service experience has now become a fully disfunctional relationship. It gets worse.

We are ready to divorce Express Jet and share our experiences with the masses.

Avoid at all costs...We cannot stress this enough. You will end up paying triple the amount in rebooking flights, trying to obtain a refund and pulling all of your hair out in the process.

 Issues:

• Loses luggage.
• Claiming we are on a flight...that we did not even check in for. 
• Express jet says we were on the flight. The same flight time we were flying on another plane.
•  Complying with Federal Regulations...I guess Express Jet feels like they don't need to keep proper records...feeling safer already.
• Don't they have to report to big brother on who flys where? Sounds like a huge liability in this day and age.
• Attempting to recover the promised refund, the customer service agent, oblivious, replies they do not even have records of us in their computer, yet we were on the flight. Apparently they have no idea of whats going on.
• They promised another partial refund, yet we have to provide additional info on the flights that we rebooked. They have no way of confirming that we actually were on the other airlines/flights so why request the info? We have all necessary documentation of our booked flights on other airlines.
• Ready to get the run-around? Go ahead...don't say we didn't warn you.