Expedia.com Review

I once frequently used Expedia.  After the experience I had tonight my only involvement with them will be to raise public awareness of their gross incompetence and greed.  I booked a flight and hotel with them for my mother and I to attend my father's memorial.  My mother has now fallen ill and can't make it.  I called Expedia and after 25-minute hold I speak with representative who tells me I can get credit on the flight for my Mother but Delta will charge us $150 for the cancellation - real humanitarians!  I ask him to send me an email record of this.  He puts me on hold and 11 minutes later he hangs up. I never get an email. I call back and wait another 22 minutes to speak with representative.  This time she tells me there is no refund, no credit, nothing.  According to her, "I bought a package and a package cannot be divided."  Of course!  I asked given the circumstances if there is anything Expedia can do. She said no. I asked her to send me an email to confirm in order to take it up with a supervisor.   She puts me on hold for 28 minutes.  She never sends me an email.   I finally get a  supervisor.  He said, there is nothing Expedia can do but I might take it up with Delta.  I asked if he could send me an email so i can better take up the issue with Delta.  He said he would and put me on hold for 21 minutes before I hung up.  The email never came. Dear Expedia I will follow-up with Delta. But Expedia hear this: there is no excuse for this treatment.  It's as though there is no professional oversight regarding your customer representatives.  You may have succeeded in taking money for services never rendered, you may be lucky in that you can sell my mother's seat to someone else and make a profit on our family tradegy.  But at the end of the day is worth it? Is it worth treating a long-time customer so terrible that instead of going to bed the customer would rather tell the rest of the world how shabby and morally bankrupt you have become. For shame!