Expedia.com Review

www.expedia.com

Overall 3.27 of 5 view all 45 reviews

Floridazzle
Dorchester, MA

Left my son hanging in Brazil

care about the details

Cons

Lost luggage, The unknown..., Useless internationally, Hard to contact outside of U.S., long wait for customer service, Buck passer, Terrible customer service., Basically a middleman

AUG

2008

One of my sons booked a trip to Rio through expdia.com. This was not his first trip to Brazil, and he was familiar with the customs, etc. After the first 2 weeks of his vacation (he had planned to be ther for a month) he called me to say there was some sort of turmoil going on in the city he was staying in and wanted to get home asap. As i spoke to him, he said someone ran by him waving an automatic rifle. I called expedia.com and was told I had to contact the airline (Northwest) directly. When I did that, they told me to call expedia, not them. It took 40 minutes to find out I really did have to talk to NW and was told the flight out of Rio was through Continental, not NW!!!!! My son could not get a flight out for 2 days!!! Not happy with expedia or Northwest Airlines and none of us will use expedia ever again and although our family is not that big (between my children & their spouses, my sisters' children & their spouses, our grandchildren and their spouses, we number 83), we are telling all of our extended family, friends and co-workers to boycott expedia.com and Northwest Airlines. On top of that, the airline lost his luggage both ways!!!

Last edited on Jun 12, 2009