Expedia.com Review

www.expedia.com

Overall 3.27 of 5 view all 45 reviews

governorgirl
Saint Louis, MO

Poor Website Layout- Not the cheapest price!

Educated, a researcher, care about the details, budget-conscious traveler, love to travel, a bargain lover, internet savvy, neat freak

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Cons

bad layout, more expensive

OCT

2009

I am someone who uses online travel search engines everyday for personal and professional use. It continually frustrates me that expedia has not updated their website. I think they have a lot to offer, but unfortunately appear to have fallen behind with the times. The best websites out there use grids which make it easier to see what the best price is. Expedia's model requires you to work through tabs and scroll down a long page to try to find the best price. Because they get kick backs from some companies they put them on the first tab that customers come to so sometimes if a customers doesn't realize there are multiple pages they think they are getting the best price, but really are only getting the best price for that page. I have personally seen better deals for the same trip/car/flight from the same company at other sites when I was searching. I don't think they realize they are not the cheapest, but who would with their layout. Because I'm a busy person I want a quick efficient way to feel confident I am booking the best deal. I don't have that confidence with Expedia and it really frustrates me that online sites don't try harder to improve customers experience....after all they would make more money if they did!