Problems - Not worth the money!!!
We purchased The Picnic At the Vineyard package for my inlaws last year for Christmas. What a joke!!! They made their reservation as directed. 2 days before their trip they received an email reminding them of their reservation at Chadds Ford Winery. They arrived as directed to find the winery had no idea they were coming. Chadds Ford Winery says Excitations never contacted them letting them know they were coming. Excitations says they did and it's Chadds Ford fault. Bottom line is they didn't get the package that was purchased for them and we are getting the run around to make it right. They were to get a tour of the winery/vineyard, a picnic lunch, wine tasting and a bottle of wine to bring home. Since they weren't expecting them, a winery employee ran to a local foodmarket and purchased 2 wraps. That was their picnic lunch with a scoop of macaroni or potato salad. Ridiculous!!!! They did have wine to drink with their wrap and 1 bottle to bring home, they also had a quick tour of the winery. Definitely not worth what we paid for and definitely did not get the package that was described. Excitations has been contacted numerous times in the past 2 months. They do not feel any money should be refunded and they also told us they do not know what they want to do about it. Chadds Ford has offered to send them wine, but Excitations should also be held accountable. We will never again purchase anything from Excitations. One thing we will definitely do is spread the word letting everyone how terrible this company is.
BEM
York, PA