customer disservice is their motto
practical, an moderate investor
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AUG
9
2008
Further, two of my payments that were submitted on time failed to process entirely. I have documentation on bank letterhead stating that they were not rejected by the bank that held my checking account and the first notification I received in the first instance was a "late payment" issue on my credit report. In the second instance, the bank called 17 days after they confirmed the initial payment (on the night of the last day of the month) and asked if I'd be making a payment that month. I gave them the confirmation number, date and amount of the payment I had submitted and they thanked me for my help and hung up leaving me to believe that the issue had been resolved. They then reported the payment as late to the credit agencies the following day and hit me with bad check fees and late payment charges.
I've tried to work with the company in both instances to be told that correcting my credit was "my responsibility" and that they are not responsible for ensuring that my payments process correctly or for notifying me of any payment failures. I have been forced to escalate to the Better Business Bureau and to dispute the credit reports on my own. For a list of others who've had similar frustrations check the following site: everhomemortgagesucks.blogspot.com
The reviewers are frustrated and thus biased but will give a range of the problems most commonly seen.
I'm told they have competitive mortgage rates but as EverHome Mortage purchased my mortgage I've had no reason to look into them.
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