Euro Pro Steamer - GI490 with Auto Shut-off Review

I'M a professional person thats always had to have the professional pressed uniforms, I traveled alot when I brought this iron on sale, its been 2 years but haven't used this product for only 6 months...then it just died..NOTHING! Tried calling the customer support, think I'm more upset in the way they handle you..##1 CAN'T UNDERSTAND ENGLISH #2ONLY REPEAT FROM WHAT THEY HAVE IN FRONT OF THEM TO READ..SEND IT BACK AND PAY $24.95 PLUS RETURN SHIPPING $9.90 AFTER PAYING ALMOST $90 THOUGHT THAT WOULDN'T BE BAD IF IT AT LEAST WORKED FOR A YEAR....;O(