Esurance Reviews

Overall

3.66 of 5 (by 38 users)

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Esurance Review Summary

Insurance companies generally offer individual, physical locations to assist customers but one company that is strictly a web- based operation is Esurance.com, a online casualty insurance provider. Because Esurance is internet based, it is easy to access online and easy to process claims online. Esurance will even drop auto insurance rates if customers go one full year without any at- fault accidents. However, Esurance does require auto- pay; adds extra charges to premiums; and will raise rates quickly if an accident occurs. “Best Value I Could Find” and “Don’t Buy It (Car Insurance) From Them if You Ever Think You Will Have a Wreck” are among the honest quotes about Esurance, making it an inconsistent Insurance Company that will not necessarily satisfy everyone equally.

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76%

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Esurance Comparison

Most Helpful
Favorable Review

I was able to save over 50% car insurance switching to Esurance.

FEB

2008

I have had the same car insurance for years (Progressive) I just was not happy with them any more. One evening I was watching T.V. and I saw the ad for Esurance it all sounded to good to be true. I went on line and filled out the questionnaires with in minutes I got an insurance… read full review »

on a budget

micheleobrig
Seattle, WA

Most Helpful
Critical Review

Poor Customer Retention - BAD Billing System

MAR

2008

Esurance is one of the lowest INITIAL cost insurers for Auto Insurance. Once my policy was up, they renewed me at a little more than the orginal policy amount. I shopped around and found other companies with equal to better rates for the same coverage. The company I did find was a… read full review »

an moderate investor

dude1966
Lake Elsinore, CA

Esurance Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 38 sort by: most helpful | date | rating

helpful
vote

Easiest insurance I've found.

on a budget

MAY

2008

I've been using esurance for my car insurance for almost a year now. The price is comprable to other companies and the ease of handling my policy is unmatched. I recently purchased a new vehicle to replace one I junked. One click removed the old car! Adding the other was a simple process of answering a few questions and choosing the amount of coverage I wanted. The site also had clips of the upcoming Speed Racer movie that I enjoyed! — All in all, esurance is by far the simplest and most user-friendly company I've found to date. — … read full review »

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Sparky1369
Homer City, PA

helpful
vote

Cheaper, convenient, but have to auto-pay.

Love to save money, comparison shopper, appreciative of good service, on a budget

DEC

2007

Esurance was great, got me a lower yearly insurance payment by about 300. But then there is a 6.00 a payment charge, you have to auto pay out of your checking account every month, the six month policy started out with a downpayment, and four payments, then somehow changed to a payment every month. Customer service via email is slow and they didn't answer my questions, after three attempts to ask the same question in a different way, I gave up. … read full review »

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tiara6671
Le Roy, NY

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helpful
vote

They are always there to help you.

in debt

FEB

2008

They are the lowest insurance around and you can reach them 24 hours a day and get immediate assistance, like when we had hail damage to our truck they were out the next day and wrote us a check on the spot for the damages. We have 3 vehicles that are insured under them for full coverage and we only pay $128 a… read full review »

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jessicalee1181
Saint Paul, MN

helpful
vote

Excellent claims adjusters

on a budget

FEB

2008

excellent and very knowledgable and helpful claims adjusters that come out to look at you vehicle. make sure that your car is fixed to the best it can be and follow with the body shop while your car is being… read full review »

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masmass
Melrose Park, IL

Finding esurance - the hard way - but worth it.

an moderate investor

FEB

2008

"Finding esurance the hard way" — — Due to a parking ticket issued while my car was stolen, I lost my license and my insurance! — — I had moved, and did not get the notices. — — I did not know until I went in to renew my license that it had been suspended for failure to appear on a ticket I didn't know existed because it was issued on my Caprice while it was stolen! — — — When I finally got the ticket explained, I went to the Police department where the car was found, and got a copy of the police report, and took it to the city… read full review »

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CabanaBob
Berkeley, CA

Great Online Insurance Agency

appreciative of good service, comparison shopper, Love to save money, A realist, Multi car/driver household, on a budget

DEC

2007

YES!!! I have had Esurance for almost 3 years. I had an accident almost 6 months after I started my policy and they paid me the TRUE MARKET VALUE OF THE CAR. I had Nothing out of pocket. My car was totalled it was MY FAULT and I Ran a Stop Sign. THe other persons had Property Damage and Medical Payments, and IT WAS SO SIMPLE it was like nothing ever happened. My loan was paid off and I was off to buy another vehicle. — They dont even display NON CHARGEABLE ACCIDENTS on your policy. REcently there was a rate increase and I disputed the… read full review »

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Makado1967
Stone Mountain, GA

Easy to use and good customer service

safe driver with a good record, your basic auto insurance user, Love to save money

DEC

2007

After enduring many, many insurance companies in the complex and high priced insurance laws in my home state of New Jersey, along came esurance to rescue me. They offer great rates, excellent online managing of your policies and over, not only auto, but home, motorcycle and boat insurance as well. I liked them so much that I have suggested them to all of my firends and family. Only two little hiccup in this comapny that I can find. My oldest daughter is also an esurance customer and after an accident they were fairly slow in her accident claim. The… read full review »

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lee5606
Swedesboro, NJ

FROM LESS THAN $500/6 MO TO OVER $1500-RIP OFF!

an animal lover, safe driver, appreciative of good service, safe driver with a good record, comparison shopper, your basic auto insurance user, researcher

NOV

2007

I had two cars insured with esuance: — A Grand Marquis driven by a middle aged female, college graduate with a good driving record. — A Mustang driven by an 18 Year Old New Driver who had one minor accident. — I cancelled the insurance on the 18 year old driver with the accident claim. — AND ESURANCE RAISED, (YES RAISED!) MY 6 MONTH PREMIUM FROM LESS THAN $500 FOR 6 MONTHS TO OVER $1500 FOR 6 MONTHS! — I appealed this decision 5 times! It was difficult (nigh, impossible) to talk to a "real" person at esurance. When I did talk to a real person I was told: —… read full review »

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crickett85
Anaheim, CA

Extremely efficient, professional and friendly

an aggressive saver

MAR

2008

I searched for a good year to find a less expensive car insurance so I gave esurance a try from a recommendation made by my employer. Have been so satisfied with the service and the user friendly web site. You can easily print your insurance documents and your insurance cards. Site is easy to read. You are sent one reminder notice that you will be billed on a certain day with enough advance notice for any changes you may need to take care of before the next cycle. Operators answer right away without lag time and take care of… read full review »

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Cutiepatoot
Los Angeles, CA

Cheapest insurance rates I could find!

paying cash, an animal lover, safe driver, on a strict budget

MAY

2008

I have had e-surance for at least 5 years & my rates have dropped over the years. My daughter had an accident. They were quick to take care of the claim & paid quickly as they totalled her car out & it didn't raise my rates! The few times I have had to call customer service they have been very friendly & helpful. They do charge a $3 monthly charge for paying it by the month but at least I don't have to come up with the entire 6 month premium at one time which would be hard for me to do. So I'll pay the $3 for that service of monthly payments. Even with that factored in to the premium price… read full review »

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Hersheys996
Ozark, IL

THIS INSURANCE ROCKS. QUICK SERVICE.

paying cash, a low risk investor, saving a little

MAR

2008

I have had Esurance for four years now after my Farmers agent couldn't be bothered to return my phone call. I discovered I needed insurance on a Saturday as it was about to lapse and there is a huge fine to pay when you pay for your licensing fees if you let this happen. It was quick, over the internet, and now they automatically renew my policy with my credit card. — When I was rear-ended, Farmers was the drivers insured. They hassled me for months as I tried to get them to finish paying. I finally called my insurance and they were there in less than 12… read full review »

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LVANDYNE
Reno, NV

this company advertizes falsly

on a budget, Love to save money, fairly internet savvy, down to earth, good driver - one ticket in 28 yrs, online banker, researcher, appreciative of good service

NOV

2007

Out of curriosity, I looked into esurance, and to my surprise they quoted me a 6-month price that was $200 less than what I was currently paying. I thought this was too good to pass up and decided to give them a try. When I hit the 'Buy Now' button on the page of the price quoted, I was estatic thinking that I had saved $200! Two minutes later a page came back to me stating that they had taken $250 more than they quoted. Needless to say I was livid and had to wait 3 weeks for a refund of my canceled policy. I have 2 words for Esurance "STAY… read full review »

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cyhhill
Kensington, MD

Best value I could find.

a person who likes a bargain, young parent, pc-user, your basic auto insurance user, on a budget, fairly internet savvy, Cheap rates, a bargain hunter

DEC

2007

Great rates, did not change with driving incidents. After several tickets, the rates never changed. They do charge you days before the policy is due (if you are paying every 6 months). I enjoy being a customer though. I need 250 characters and I do not know what else to say about esurance. I have been with them for over 5 years and plan on staying with them, unless I find something better like Primerica Secure. Thanks for the opportunity to write, I hope this helps others to find a great… read full review »

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godsdave
Kansas City, KS

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