Enterprise Rent-A-Car Review

Well where to start?? Before I type this , please let me state that I wrote Enterprise with this concern and NEVER received a reply back. My car needed to be in the shop for a week, my insurance set us up with Enterprise as we had used them in the past with good results. Now a few weeks before my time for a rental my daughter needed a rental also (her car backed into mine) and they gave her a PT Cruiser. I rode home with her and commented how it was hard for me to get in and out of it with the arthritis in my knees and hip and how I wouldn't be able to drive one of these. I requested then that I not be given a PT cruiser when my car went into the shop for repairs. They said NO Problem! I called and set up the date I needed a car and that friday before the Manager called and went over my rental. I told him my car was a full size car and I needed something like it because of my arthritis. I requested again No PT cruiser. He said No problem and said my car was full size, they would give me what I was used to driving. He asked what time would I be picking up the car. I told him NOON. I work everyday till 11:45am, so I knew it would be noon. When I arrived at noon, the lady behind the desk told me she had given the car reserved for me out because I was supposed to be there by 10am and she thought I wasn't coming in. ???I never said 10am.

I got on the phone and spoke to the manager I had spoken to previously and he said they'd have a full size car there for me that day (and again said no PT Cruiser) and didn't know why she gave my car away. Oh she did say I could drive 25 more miles north of where I was to get a car. Anway I went back to work and she called and I drove back to Enterprise and what is sitting in the parking lot but a PT Cruiser!!!!  Now by then I think I've been talking to a wall. My husband was not nice by then and I asked her when the place 25 miles north of there closed and drove up there. Thankfully a classmate of my son's worked at this site and when I got there he had the full size car for me and I was ready to go home .

My biggest complaint is they tell you one thing and give you the other. Does the customers requests mean anything to them? Do they care? I will highly recommend the staff at the Lakeside Drive Intersection in Lynchburg, Va. But I will never go back to the Altavista Enterprise again! And I wrote them and e-mailed them with this problem and they never replied.